At Bruford & Carr we select our diamonds according to strict quality standards for cut, clarity and colour. Each diamond has been individually assessed and graded by an industry recognised third party, either the Gemmological Institute of America (GIA), the Antwerp Institute of Gemmology (HRD) or the International Gemmological Institute (IGI). When you purchase one of our certified, loose diamonds you will receive a copy of the relevant grading report specifying the cut, colour, clarity and carat of your stone(s) along with further specialist details.
GUARANTEE FINE JEWELLERY
Our commitment to quality extends to all the fine jewellery we offer. Each item is carefully selected for craftsmanship, beauty and timeless design, and passes through rigorous quality control checks before being offered for sale. All items are described in detail and carry relevant hallmarks defining metal standards. Invoices will carry our guarantee of the stated gemstone content for any given piece.
Bruford & Carr offers a satisfaction guarantee so that you can be certain your selection is right for you. Our Refunds and Exchange policy makes your purchase completely and unconditionally risk-free. From the date of shipment, you have 14 days to evaluate your choice. If for whatever reason, you are not satisfied with your purchase you may return it for a full refund or credit. If you have any concerns with your order at any time, please contact us - customer satisfaction is our primary concern. For more information, visit our Guarantee page.
Bruford & Carr is pleased to offer free delivery for all our products within the UK, using Royal Mail's Special Delivery service. You will be notified of the anticipated delivery date.
Please note that all purchases will be dispatched only to the registered billing address of the cardholder who has made the purchase. Delivery to an alternative location will require prior registration with your credit card company and the provision of their written confirmation to this effect. All items are fully covered for insurance in transit, and must be signed for upon delivery. At this point they become the property of the purchaser and our insurance no longer applies. Please be satisfied that the parcel has in no way been tampered with in transit before accepting delivery.
Please allow 5-7 working days for delivery, but note that certain products may take longer. You will be notified of the delivery date at the time your order is confirmed. Every effort is made to deliver your purchase as swiftly as possible but please bear in mind that some items are individually crafted to your requirements. For more information, visit our Delivery Page.
We are confident you will be delighted with your online Bruford & Carr purchase, but you do have the option to return it within 14 days of receipt (valid only on online purchases). Please follow the guidelines described in our refunds and exchanges section. Once the package has been submitted to the post office for return by Royal Mail's Special Delivery service, it is automatically covered once more by our insurers. On receipt, our own agents will only sign for the item once satisfied that it has in no way been tampered with.